Refund policy

Last updated: September 2, 2026

Thank you for shopping at CoolnCover. We want you to love your cooling blanket. If you're not fully satisfied, this policy explains how returns and refunds work.

Return Window You may request a return or exchange within 30 days of the delivery date shown in your tracking information. After 30 days, we're unable to offer a refund or exchange.

Eligibility for Returns To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or confirmation email)

For hygiene reasons, blankets that have been washed, used, or show signs of wear cannot be returned unless the item is defective or damaged upon arrival.

Damaged, Defective, or Incorrect Items If your blanket arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery through our Contact page with your order number and photos of the issue. We will provide a full refund or free replacement at no additional cost to you, and you will not be responsible for return shipping in these cases.

How to Start a Return To initiate a return, reach out through our Contact page with your order number and reason for return. We will respond with return instructions. Please do not send items back without contacting us first, as returns sent without prior authorization may not be accepted.

Return Shipping Costs Unless the item is defective, damaged, or incorrect, you are responsible for the cost of return shipping. Because our products ship from our fulfillment partner's warehouse, return shipping addresses may differ from the original shipping origin; we will provide the correct return address when your return is approved.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Late or Missing Refunds If you haven't received a refund after 10 business days of approval, please first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us through our Contact page.

Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product in a different size or color, contact us through our Contact page to arrange this, subject to availability.

Order Cancellations Because orders are processed and prepared for shipment quickly by our fulfillment partner, we can only cancel orders within 12 hours of purchase. Contact us as soon as possible through our Contact page if you need to cancel.